Pawpi Support
Support routes and invited-beta response targets for safety, accounts, cards, billing, and privacy.
Pawpi is operated by Factpage. This document governs the invited beta and remains subject to jurisdiction-specific legal review before broad public launch.
For immediate danger, contact local emergency, animal-welfare, or veterinary services first. In-app safety reports require no KYC, and exact location and evidence are not public.
The invited-beta team prioritizes received urgent safety reports, but Pawpi is not a continuously monitored or emergency-dispatch rescue service.
For sign-in, card recovery, Pawkie, purchase restore, or duplicate billing, contact support@factpage.ai with your account email, request code or store order ID, and approximate time.
Never email full card numbers, source identity documents, sign-in links, passwords, or exact animal locations. The invited-beta team reviews general requests in the order received.
Start privacy access, correction, deletion, public-photo removal, or account deletion in app settings or contact privacy@factpage.ai.
Write from the account email and include only the purpose and relevant card or request code—not sensitive source documents.
Terms: /pawpi/terms · Community Guidelines: /pawpi/community-guidelines · Refunds: /pawpi/refunds · Location Safety: /pawpi/location-safety · Privacy: /pawpi/privacy